LEGAL

Privacy Policy

This Privacy Policy explains how TREIC Ministries and the TREIC App collect, use, store, and protect information when you use our website and mobile app.

Effective date: April 20, 2026

1. Who We Are

TREIC Ministries (“TREIC”, “we”, “our”, or “us”) provides Christian ministry content through our website, live television and radio streams, event information, sermon content, prayer request features, and related communication tools.

This Privacy Policy applies to:

  • our website at treic.org;
  • the TREIC mobile application;
  • services, pages, forms, and media features connected to them.

2. Information We Collect

Depending on how you use our services, we may collect the following information:

2.1 Information you provide directly

  • Name
  • Email address
  • Phone number
  • Prayer request content
  • Contact form messages
  • Event registration information
  • Sermon subscription email address

2.2 Information collected automatically

  • Basic device information such as browser type, app version, or operating system
  • IP address or truncated technical network identifiers
  • Usage information such as pages visited, stream activity, and feature interaction
  • Basic diagnostics and error logs for reliability and security

2.3 Media and streaming data

When you watch live TV or listen to live radio, our systems may record anonymous or pseudonymous stream usage statistics, such as viewer/listener counts, session activity, and aggregate engagement totals.

3. How We Use Information

We use information we collect to:

  • provide live TV, live radio, sermons, events, and other ministry content;
  • respond to prayer requests, contact messages, and ministry inquiries;
  • send sermon updates or ministry communications where you choose to subscribe;
  • manage event registration and follow-up;
  • maintain service quality, performance, and security;
  • measure audience engagement in aggregate form;
  • detect misuse, abuse, fraud, or technical issues.

4. Legal Basis and Consent

Where required by applicable law, we process your information based on one or more of the following:

  • your consent;
  • our legitimate interest in operating ministry services safely and effectively;
  • performance of a service you request from us;
  • compliance with applicable legal obligations.

5. Sharing of Information

We do not sell your personal information.

We may share limited information only where necessary with:

  • hosting, email, analytics, or infrastructure providers that help us operate our services;
  • streaming and media delivery providers required to deliver live content;
  • service providers supporting prayer request delivery, contact processing, or system administration;
  • law enforcement or regulators where required by law.

Any such sharing is limited to what is reasonably necessary for service delivery, security, compliance, or operations.

6. Data Retention

We keep information only for as long as reasonably necessary for the purpose it was collected, including ministry communication, operational records, support handling, security monitoring, and legal compliance.

  • Prayer requests and contact messages may be retained for ministry follow-up and recordkeeping.
  • Subscriber information may be retained until you unsubscribe or ask for deletion.
  • Technical logs and analytics may be retained for a limited period for diagnostics and security.

7. Data Security

We take reasonable technical and organizational steps to protect information against unauthorized access, misuse, alteration, or disclosure. However, no website, app, or internet transmission can be guaranteed to be fully secure.

8. Children’s Privacy

Our services are intended for a general audience and ministry use. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review and remove it where appropriate.

9. Your Choices and Rights

You may contact us to request, where applicable:

  • access to personal information we hold about you;
  • correction of inaccurate data;
  • deletion of information you previously submitted;
  • withdrawal from email subscriptions;
  • information about how your data is used.

To make a privacy-related request, contact us using the details below.

10. App Permissions and Disclosures

If the TREIC App requests device permissions now or in the future, those permissions will be requested only as needed for app features and should be explained in context. Examples may include network access for streaming, notifications for updates, or other feature-specific permissions where enabled.

If new features are added that collect additional personal or sensitive data, this Privacy Policy will be updated accordingly.

11. Third-Party Links and Services

Our website or app may link to third-party platforms such as streaming providers, social media platforms, map services, YouTube, or other external sites. Their privacy practices are governed by their own policies, not this one.

12. International Use

If you use our services from outside Uganda, you understand that your information may be processed on systems located in other countries where our hosting or technology providers operate.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or feature changes. The updated version will be posted on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

For app-related privacy or deletion requests, you may use the same contact email unless TREIC publishes a dedicated privacy address later.